Our 99.9% Uptime Guarantee

The Aplus.net guarantee—if your dedicated server is ever down for more than one hour due to our network failure we will refund up to 100% of your next month's bill.*

Aplus.net guarantees:

• Your hardware will be functioning 100% of the time (except in normal maintenance windows). Power and HVAC systems will be functioning 100% of the time (except in normal maintenance windows).
• Power and HVAC systems will be functioning 100% of the time (with the exception of normal maintenance).
• Network uptime will be 99.9%.

For every hour of downtime your server experiences due to one of these issues, you will receive 5% off your next month's bill (up to 100%). This may not be applied toward fees for add-on services/hardware such as additional RAM, HDD, etc.

*All Aplus.net guarantees are subject to the restriction set forth in our Dedicated Server Service Level Agreement.

Superior Technology

Downtime due to hardware failure could cost you thousands of dollars. Aplus.net does everything in our power to make sure you do not experience these losses.

We use state-of-the-art, brand name technology with a variety of hardware platforms to accommodate different kinds of sites and services.

Hardware options include:

• Intel®
• Celeron®
• Pentium®
• Xeon®

Storage options from Maxtor® and Seagate®:

• IDE
• SATA
• SAS®

We also boast a wide array of memory options, ranging from 512 MB to 2 GB, as well as the most popular operating systems from Microsoft® and Red Hat®.

Superior Infrastructure

Aplus.net offers the peace-of-mind of comprehensive data protection from our robust infrastructure with top-quality climate and fire controls. Our CISP Compliance service provider means you can rest assured knowing that we're meeting the industry's highest standards of protection.

Aplus.Net hosts more than 6,000 dedicated servers configured for Unix®, Windows, and Linux. Customer data is stored in two fully modernized, state-of-the-art data centers (manned 24 hours a day, 7 days a week, 365 days a year). Our emergency support teams are on-call to get through any incident with a minimum of downtime.

Features of our data centers include:

• 14,000 sq. ft. in San Diego; 25,000 sq. ft. in Phoenix
• Fire/flood protection
• Back-up diesel generator
• 2 layers of redundant power systems
• Multi-Homed redundant backbone connections
• Security card access-only systems

Superior Support

Our experienced technicians are always available and willing to address your support requirements in a manner that best suits your business.

We offer technical support (i.e., troubleshooting, network support, hardware failures, and reboots) for Windows®, Linux®, and FreeBSD® operating systems. All servers have the capability of either remote desktop connection or putty connection depending on which OS is applicable.

Basic support is free of charge and available 24/7/365 via phone, chat e-mail and a comprehensive library of documentation, known as our Knowledge Base. Our higher-level technicians are here 6am-11pm for more complicated inquiries.

We also offer advanced technical support services for particularly complex operations at $99/hour. Such work can include:

• Installation of software not part of a standard server package
• Advanced configuration of servers
• Custom backup scripts
• Mail server configuration
• Scripting

For more information, please go to our support page.